Here’s what worries me: I haven’t read a clear and unambiguous statement from EA that shows they actually understand the problem. There should be one single place where EA and Maxis can explain what they’re doing to fix the problems. All that knowledge and information is spread across forums, reddit, twitter, comment threads, the EA support site, even other news sites. Want to know if the servers are up or down? If the game is functional? What the latest patch does? How long the queues are? What EA’s plan is going forward? Start communicating clearly with customers If EA wanted to present a gesture to customers to say thank you for staying with the game through the problems, gifting that DLC to all customers would be a great start. Right now, you can buy three City packs for the game which add regional special buildings like Big Ben and the Eiffel Tower. If players want to stick with the game, they should be rewarded. Give up the first batch of DLC for free, as a thank you and apology EA should step up: if players want their money back, they should absolutely let them have it. I bought the digital deluxe edition for £65. SimCity was expensive: at least £40 in the UK. If the game doesn’t work, customers have a moral and legal right to ask for their money back. We’ve reached out to EA to ask if they’ll follow through on what was said, but had no response. In response, the EA rep threatened to ban his Origin account. After the customer was refused a refund, he threatened a chargeback on his credit card. Refund their purchase if players ask for itĮarlier today, an image was flying around that recounted a conversation between EA and a customer support rep. Ninja Edit: Amazon have just withdrawn the game from sale. That means taking the game off sale online in their own shop and elsewhere. If the game servers can’t handle current capacity: and they clearly haven’t been able to handle peak capacity since the launch on Tuesday, they certainly can’t handle current capacity plus one. SimCity is still on-sale, at retail, and more importantly, on Origin. When World of Warcraft faced exactly the same problem, they took the same drastic solution: pulled the game off the shelves until they could put the server capacity in place to deal with their current demand. They turned off their marketing and stopped selling the game. When the Guild Wars 2 launch went off like a rocket, NCSoft and Arenanet saw they had a problem.
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